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FAQ


Yes, registration is mandatory before placing order. You can register manually by clicking on "Create Account" button displaying at top right section on our website. https://www.ourexchanger.com/register

No, all exchange operations are executed manually by site administrator.

Your order will get executed by us within 10 to 120 mins after receiving payment from you. Generally it takes much faster within 5-10 mins in working hours. For more than $ 10,000 will be completed within 48 hours, and if more than $ 30,000 will be completed within 72 hours.

Work Hours:
Mon – Fri 10AM To 6PM (UTC+5.30)
Sat & Sun Free Time only
8PM to 10AM Free Time

 

 
There may be several reasons for your order denial/cancellation:
1. If your payment is not received within60 mins of placing order on our website, your order will get cancelled automatically.
2. You have entered wrong transaction details i.e transaction number/batch number is wrong, Third party payments and no payment received from your side to our specified account.
3. Due to Technical Error at our website.

For more information directly email us at [email protected]
Direct Chat via Telegram : @ourexchanger