Frequently asked questions

Do i need to register on your website before placing order ?

Yes, registration is mandatory before placing order. You can register manually by clicking on "Create Account" button displaying at top right section on our website.

Do this website support automatic exchange of currencies ?

No, all exchange operations are executed manually by site administrator.

After placing order at your website, how much time will you take to process order successfully ?

Your order will get executed by us within 48 Hours after receiving payment from you. Generally it takes much faster within 1-5 hours.

Why my exchange order is cancelled or denied?

There may be several reasons for your order denial/cancellation:
1. If your payment is not received within 24 hours of placing order on our website, your order will get cancelled automatically.
2. You have entered wrong transaction details i.e transaction number/batch number is wrong and no payment received from your side to our specified account.
3. Due to Technical Error at our website.

For more information directly email us at info@ourexchanger.com
Direct Chat via Telegram : @ourexchanger
Direct Chat via Hangout: support@ourexchanger.com